Frequently Asked Questions
Answers about Cento AI memberships, billing, and compliance.
Do I need an account?
Do I need an account?
Yes. Cento AI is a membership-based studio. Sign in to access credits, manage billing, and comply with Sora 2 usage requirements.
Is there a free plan?
Is there a free plan?
We do not run a perpetual free tier. Membership pricing is listed on /pricing and can be cancelled at any time through Manage Billing.
How is pricing structured?
How is pricing structured?
Each membership includes 30 Sora 2 video credits per billing cycle. Concurrency and rate limits are documented on /pricing to keep the platform stable.
How do I manage or cancel my subscription?
How do I manage or cancel my subscription?
Use Manage Billing (/dashboard/billing) to update payment methods, download invoices, or cancel renewals. Changes apply to the next cycle.
What is the refund policy?
What is the refund policy?
First-time payments are refundable within 7 days if less than 20% of the cycle credits were used. Email support with your registered email and Stripe payment reference. Full details are on /refunds.
Are you affiliated with OpenAI or Sora 2?
Are you affiliated with OpenAI or Sora 2?
No. Cento AI is an independent product. We integrate Sora 2, but there is no partnership, endorsement, or affiliation with OpenAI.
Need help?
Email [email protected] with your account email and question. We reply within three business days.