Terms of Service
Last updated: 2025-10-24 (SGT)
Welcome to Cento AI. These Terms explain the conditions for using our membership-based Sora 2 video generation platform, including billing via Creem, usage limits, and policy obligations. Please review them carefully before activating or renewing a membership.
1. Acceptance of Terms
Using Cento AI (“the Service”) constitutes acceptance of these Terms of Service and any updates. If you do not agree, please discontinue use.
2. Service Description
Cento AI provides membership-based Sora 2 video generation and related tooling. We may rely on third-party models and infrastructure. Availability of specific models is not guaranteed and may change without notice.
3. Accounts & Eligibility
You must be at least 18 years old (or of legal age in your jurisdiction) and capable of entering binding agreements. You are responsible for maintaining accurate account information and safeguarding access credentials.
4. Plans, Fees & Billing
Membership pricing and quotas are published on the /pricing page and may change with prior notice. Subscriptions renew monthly until cancelled. Receipts are issued via Creem, and you can manage billing through the customer portal.
5. Cancellations & Refunds
You may cancel renewals anytime via Manage Billing; cancellation applies to the next cycle. Refund eligibility and instructions are described on /refunds and follow the policies of our payment processor, Creem.
6. Usage Limits & Fair Use
Membership credits, concurrency limits, and rate limits are enforced to protect service stability. We may queue, throttle, or temporarily suspend accounts that exhibit abusive or anomalous usage.
7. Acceptable Use Policy
You may not use the Service to create or distribute illegal, infringing, harassing, hateful, violent, pornographic, political-manipulation, spam, or malicious content. We reserve the right to suspend or terminate accounts that violate this policy or applicable law.
8. Content & Intellectual Property
You retain rights to materials you upload and output you generate, subject to applicable law and third-party model licenses. You grant Cento AI a limited license to process and host content solely to provide the Service.
9. Privacy & Data
We process personal data in accordance with our Privacy Policy (/privacy). We may share necessary information with payment, security, and infrastructure partners to deliver the Service and meet legal obligations.
10. Service Availability & Changes
We aim for reliable uptime but do not guarantee uninterrupted or error-free access. We may modify features or pricing with prior notice; material changes are communicated via email to active members.
11. Disclaimers
The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI outputs may contain inaccuracies; use them at your own discretion.
12. Limitation of Liability
To the fullest extent permitted by law, Cento AI is not liable for indirect, incidental, consequential, or punitive damages. Aggregate liability is limited to the fees you paid in the three months preceding the claim.
13. Indemnity
You agree to indemnify and hold harmless Cento AI, its affiliates, and personnel from claims arising out of your use of the Service, violation of these Terms, or infringement of third-party rights.
14. Third-Party Names & Trademarks
Cento AI is independent and not affiliated with OpenAI, Sora 2, or other third-party providers. Any trademarks or names appear solely to describe technical compatibility or integrations.
15. Governing Law & Disputes
These Terms are governed by the laws of Singapore unless otherwise required by mandatory local laws. Disputes should first be resolved amicably; failing that, they may be brought before competent courts. Consumer protections remain unaffected.
16. Changes to Terms
We may update these Terms for legal, security, or business reasons. Continued use after updates constitutes acceptance. Updates will be announced on the Site and/or via email to active members.
17. Contact
For questions about these Terms, contact [email protected] (responses within three business days).